Frequently Asked Questions
Frequently Asked Questions (FAQ)
Find quick answers to common questions about booking flights, custom holiday packages, visa support, Gem Visa interest-free payments, and travel insurance policies.
How do I book cheap flights with Global Tours and Travels?
You can search flights using our homepage search widget or submit a flight enquiry. Our consultants compare fares across 200+ global airlines (Air New Zealand, Qantas, Singapore Airlines, Emirates, Malaysia Airlines, etc.) to get you the best negotiated fares and unpublished seat discounts.
How does Gem Visa interest-free payment work for travel?
When booking flights or packages over $250, you can pay using your Gem Visa card and select 6 Months Interest-Free or flexible 12-24 month payment plans. You fly today and pay off your balance in manageable installments without interest during the promotional period.
Which country visas can Global Tours assist with?
We specialize in Australia Visitor Visas & ETAs, New Zealand NZeTA & Visitor Visas, India e-Visas (Tourist, Business, Medical), UK Standard Visitor Visas, Schengen Europe Visas, and US ESTAs.
What is the policy for date changes or ticket cancellations?
Ticket modifications and cancellations are subject to underlying airline fare rules plus our standard agency fee ($50 for domestic/Trans-Tasman, $125 for international changes). Non-refundable promo tickets cannot be refunded if cancelled by the passenger.
How can I contact customer support during my travel?
Our support team is available via phone (NZ: +64 123 456 789 / AU: +61 412 345 678) and email (info@globaltours.com). We provide 24/7 urgent flight assistance for itinerary disruptions and emergency rebookings.