Privacy Policy
At Global Tours and Travels, your privacy and data security are fundamental to our services. This Privacy Policy details how we collect, process, store, and safeguard your personal information when you access our website, mobile platforms, retail branches, or communicate with our travel consultants.
1. Commitment & Compliance
Global Tours and Travels operates in full compliance with applicable privacy laws and data protection regulations in New Zealand, Australia, and internationally. By using our website, purchasing travel packages, or engaging our travel services, you acknowledge and accept the terms of this Privacy Policy. We encourage you to review this policy periodically for updates.
2. Information We Collect
We may collect personal details necessary to provide you with tailored travel arrangements and booking services, including:
- Personal Identification: Full name, title, gender, date of birth, nationality, passport details (number, expiry date, issuing country), and national identity information.
- Contact Details: Email address, primary and secondary telephone numbers, home address, and emergency contact details.
- Booking & Travel Information: Flight itineraries, hotel arrangements, cruise bookings, car rentals, visa application data, frequent flyer numbers, and special meal/seating requests.
- Payment & Financial Data: Credit/debit card numbers, billing addresses, and payment transaction logs (processed securely through encrypted payment gateways).
- Technical & Browsing Data: IP address, device specs, browser type, cookies, and website usage statistics.
3. How We Use Your Personal Data
Your personal data is processed strictly for legitimate business and travel administration purposes, such as:
Booking Fulfillment
Issuing airline tickets, confirming hotel reservations, organizing tour itineraries, and processing insurance policies.
Visa & Immigration
Assisting with entry permits, visa applications (Australia, NZ, India, etc.), and regulatory documentation.
Customer Support
Providing real-time flight alerts, schedule change notifications, emergency support, and responding to inquiries.
Communication & Offers
Sending promotional offers, travel newsletters, and service updates (with immediate opt-out availability).
4. Sharing & Transfer of Data
To complete your travel bookings, Global Tours and Travels acts as an intermediary agency and must share relevant parts of your personal data with third parties, including travel suppliers (airlines, GDS, hotels, tour operators), insurance underwriters (Kiwi Holiday Insurance), payment gateways, and government border authorities when legally required.
5. Data Security & Retention
We implement robust administrative, physical, and technical security measures. All sensitive transactions are secured via 128-bit SSL encryption. Credit/debit card numbers are transmitted securely to payment processors and are never stored on our servers.
6. Cookies & Tracking Technologies
Our website uses cookies and similar digital technologies to enhance browsing experience, enable secure logins, analyze site performance, and display relevant travel deals. You can configure your browser settings to decline cookies at any time.
7. Your Rights & Contact Details
You have the right to access, correct, or request deletion of your personal information. For any privacy queries or requests, please contact our Privacy Team: