Refund / Cancellation Policy

This Refund & Cancellation Policy outlines the rules, cancellation terms, and refund processing procedures for travel bookings made with Global Tours and Travels.

1. Supplier Policy Primacy

Refunds are strictly governed by the underlying airline, hotel, cruise line, or tour operator fare rules. Many promotional airfares and discounted packages are non-refundable under carrier policies. Global Tours and Travels cannot override third-party supplier decisions.

2. Non-Refundable Scenarios

• No-Show Passengers: Failure to show up for a flight or hotel check-in results in 100% loss of booking value without refund.
• Post-Departure Tickets: Partially used tickets or cancellations post-departure are non-refundable.
• Infant Tickets: Airfares issued for infants are non-refundable.
• Processing & Visa Fees: Agency consultation and visa submission fees are non-refundable once work has commenced.

3. Fee Structure for Cancellations & Changes

4. Airline Schedule Changes & Waivers

If an airline modifies schedules or cancels flights, Global Tours and Travels will assist with rebookings or refund processing. A standard service fee of $75 - $125 per booking applies for handling extra service hours.

5. Refund Processing Timeline

Approved refunds from suppliers will be credited back to your original payment method once cleared. Processing timelines typically range between 30 to 60 business days, depending on supplier processing speeds.

6. Requesting a Cancellation

Cancellation requests must be submitted in writing by the primary traveler to info@globaltours.com. Cancellations are valid only upon written confirmation from our team.